General Terms and Conditions
Overview
§ 1 Area of application and provider
§ 2 Formation of contract
§ 3 Prices
§ 4 Payment conditions; default
§ 5 Off-set; Withholding
§ 6 Delivery; Title retention
§ 7 Revocation
§ 8 Damages in transit
§ 9 Defects liability
§10 Guarantee declaration for sold Mr. Hear hearing aids
All hearing aids sold by Mr. Hear are tested before delivery with regard to material, quality, design and functionality. Mr. Hear grants a degressive guarantee on the serviceability and durability of the hearing aids under normal use for a total of 2 years. During these six years, Mr. Hear grants an internal full guarantee on the hearing aids with regard to material and manufacturing defects.
Excluded from the guarantee are defects which have arisen due to incorrect use, inadequate care or natural wear and tear. Liability for consequential damage is also excluded. Mr. Hear shall remedy damage within the warranty period by repair, replacement or comparable replacement. The warranty period is neither interrupted by warranty services on the part of Mr. Hear nor does it begin anew with the completion of the warranty service. The warranty for external speakers is limited to one year. The warranty claim is valid from the date of purchase or the date of delivery from the factory. In the event of a claim under the warranty, the end customer must contact Mr. Hear.
For warranty processing, the corresponding proof of purchase (invoice or order confirmation) must be sent to Mr. Hear.
General provisions
Excluded from the guarantee are defects which are due to incorrect use, inadequate care or natural wear and tear; consequences of improper handling and use, transport damage or other damage, soiling etc. as well as consequential damage are also excluded from liability.
The warranty shall expire if the customer or third parties carry out repairs or modifications to the object under warranty without the written consent of Mr. Hear.
The end customer shall have no further claims against Mr. Hear under this warranty.
§ 11 Liability
§ 12 Alternative dispute resolution
§ 13 Final provisions
Tel. (0049 30) 28 30 57 40, Fax (0049 30) 28 30 57 4
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