The integrated
hearing aid care system by Mr. Hear
Mr. Hear is a hearing care provider with Master Hearing Care Professionals and qualified specialists, digitally organized and structurally integrated into partner ENT practices. Rather than replacing the traditional hearing care professional, we integrate hearing aid care into a medically sound, digitally supported care system.
What does "hearing care as a system" mean?
Traditionally, hearing care is tied to a physical location: the hearing care clinic. At Mr. Hear, the hearing care provider is not a place, but a digitally organized hearing aid care system that brings together medical, professional, and organizational processes in a new way.
This means:- The professional responsibility lies with Mr. Hear's Master Hearing Care Professionals
- The medical assessment continues to be carried out by ENT specialists
- Consultation, selection, and fine-tuning are organized digitally
- Hearing aid care is integrated into ENT practices, not outsourced
The Role of Mr. Hear in the Hearing Aid Care Process
Mr. Hear is not a marketplace, referral platform, or comparison website. Mr. Hear is the hearing care provider delivering your hearing aid care.
Specifically:- Hearing aids are selected and configured by Mr. Hear's hearing care professionals
- Fine-tuning is carried out remotely via video appointments by qualified specialists
- The entire process is documented and medically transparent
"Digital organization does not replace expertise—it replaces the need for a physical location." Erik Foth | Master Hearing Care Professional & Founder
Integration into ENT Practices
Mr. Hear operates its own hearing care studios within partner ENT practices. This physical integration enables direct coordination between medical diagnosis and hearing aid configuration, without communication gaps or unnecessary administrative steps. Through a dedicated physician portal, hearing aids can be selected together with patients and ordered immediately.
The process in the practice:Medical examination by the ENT specialist and medical prescription
Selection of suitable hearing aids together with the patient in the practice
Delivery of the selected hearing aids directly to the ENT practice
Fine-tuning via video appointment by Mr. Hear's Master Hearing Care Professionals – directly from the practice
Two Entry Points. One Care System.
The Mr. Hear system offers different ways to get started without changing the medical standard of care.
Both paths lead to the same hearing aid care process.
What "hearing aids online without an appointment" really means—and what it does not— is explained here
Start online with Mr. Hear
- Online pre-selection and consultation
- Select a partner ENT specialist
- Order pre-configured hearing aids
- Medical assessment at the practice
- Digital fine-tuning by Mr. Hear
Browse hearing aids
Start at an ENT practice
- Select and order hearing aids directly at the practice
- Delivery of the hearing aids to the practice
- Digital fine-tuning by Mr. Hear
- Billing according to your insurance
Find an ENT specialist
Mr. Hear works with all major statutory health insurance providers.
A Shorter Care Path:
Hearing Aid Care Directly at the ENT Practice
The shorter care pathway is an established model for hearing aid care. It provides the foundation for selecting, ordering, and configuring hearing aids directly at the ENT practice together with hearing care professionals.
At Mr. Hear, this care pathway is supported digitally: the medical assessment takes place at the ENT practice, while the professional guidance and fine-tuning of the hearing aids are provided by Mr. Hear. This preserves all essential medical steps while reducing travel and administrative effort.
Digital Hearing Aid Configuration by Hearing Care Professionals
Hearing aid fine-tuning is not automated—it is carried out personally and live.
- Hearing aid configuration via video call
- Performed by qualified specialists
- Based on the ENT specialist's medical findings
- Ongoing fine-tuning during everyday use
"There's always room for a little humor. After all, hearing should be enjoyable." Marcel | Hearing Care Professional & Head of Hearing Care Consulting
Your Journey to Hearing Aids with Mr. Hear – Timeline Overview
Register with Mr. Hear and answer a few targeted questions about your hearing situation.
Already know which hearing aid suits you? Order directly or receive free advice from our specialists.
We prepare your hearing aids based on your assessment and deliver them directly to your home.
Your ENT specialist issues the prescription. At the practice, Mr. Hear fine-tunes your hearing aids via live video call based on your medical findings.
Test your hearing aids in everyday life. During short follow-up appointments, we fine-tune them together as often as needed until everything feels just right.
After the final fine-tuning, we handle the entire billing process with your statutory health insurance provider, so you don't have to take care of anything.
Medical and Legal Foundations
Hearing aid care through Mr. Hear meets all legal requirements for hearing aid care.
Since May 2025, the integration of digital components into the provision of medical aids has been explicitly established in the resolution of the Federal Joint Committee (G-BA) on the Medical Aids Directive.
Mr. Hear is an officially approved hearing care provider and is listed in the medical aids directory. The legal framework for care agreements between statutory health insurance providers and approved service providers is defined in Section 127 of the German Social Code Book V (SGB V).
What this means for you: You receive the same statutory health insurance benefits as with any other hearing care provider, including fixed reimbursement, earmolds, and service coverage.
Find all details about eligibility, fixed reimbursement, and insurance coverage in our guide to hearing aid insurance coverage.Who Is the Mr. Hear Care System Best Suited For?
Our system is designed for people who want a straightforward hearing aid care experience—without weeks of appointments at hearing care practices. Mr. Hear is an excellent fit if you…
…have little time.
Our integrated care pathway reduces the process to just a few appointments. Many steps are handled digitally.
…prefer advice over sales.
At Mr. Hear, there are no upselling conversations. You receive a statutory health insurance hearing aid that works, and only choose a higher-priced model if you decide to after the trial period.
…are comfortable using digital services.
Appointment booking, fine-tuning, and follow-up care can all take place via video call if desired.
…want transparent information.
No hidden details and no pressure. You'll know in advance what your health insurance covers and what, if anything, you may need to pay yourself.
What's Included with Mr. Hear
If you choose a statutory health insurance hearing aid through Mr. Hear, you only pay the statutory co-payment. Everything else is included:
- Personal consultation and needs assessment
- Professional configuration by certified hearing care professionals
- Custom-made earmolds
- Trial period in everyday life with fine-tuning
- Complete insurance billing—we handle everything directly with your statutory health insurance provider
- Follow-up care and service during the initial care period
Frequently Asked Questions About the Mr. Hear Care System
- Do I have to visit a specific ENT practice to use Mr. Hear?
- No. You can come to Mr. Hear with a prescription from any ENT specialist. In some regions, we also work with partner practices where the ENT examination and hearing aid consultation take place in the same location, saving you an additional appointment.
- How does digital fine-tuning work?
- After the initial configuration, many adjustments can be made remotely through the app with guidance from our hearing care professionals. In most cases, there's no need to visit the practice again.
- How long does hearing aid care with Mr. Hear take?
- From the first appointment to fully configured hearing aids, the process usually takes 3–6 weeks, depending on your statutory health insurance provider and appointment availability. The trial period is included.
- Is follow-up care included after the fitting?
- Yes. Mr. Hear provides ongoing follow-up care, including regular check-ups, cleaning, and fine adjustments. These services are included as part of statutory health insurance hearing aid care.
- What happens if I don't like my hearing aids during the trial period?
- If you're not satisfied during the trial period, your Mr. Hear hearing care professional will first adjust the configuration together with you. Many issues, such as your own voice sounding too loud, disturbing background noise, or wearing comfort, can be resolved through fine-tuning. If the hearing aid itself isn't the right fit, we'll switch you to a different model. The trial period has no negative impact on your statutory health insurance coverage.
- Can I use Mr. Hear if I don't have an ENT specialist yet?
- Yes. If you don't have an ENT specialist yet or aren't sure which practice is right for you, we'll help you find a partner ENT practice nearby. At our partner practices, the ENT examination and hearing aid consultation take place in one location, saving you additional appointments.
No obligation · No registration required · Takes about 1 minute